Last Updated May, 2010
When you place an order for shipment, you give us your name, address, phone number and/or email address plus payment information. Some of that information is mandatory and some voluntary. If you do not provide the mandatory data with respect to purchasing, you will not be able to complete the purchase. This information is kept securely on record for verification purposes. With your permission, we may use your information to contact you for account and promotional purposes as well as to improve your customer experience. If we have questions regarding processing your order, your contact information may be used to get in touch with you.
When visiting our website you may view our web pages without telling us who you are or transferring any personal information. We may track IP addresses to analyze trends and usage; however, IP addresses are not linked to personally identifiable information.
If you have contacted us by email or through any of our contact forms, the information that you provide us in the form will be used solely to answer your questions as efficiently as possible.
We may provide the necessary contact information that you provide us to another third party who provides specific services for Scientific Skin LLC, such as credit card processing and shipping. These third parties are only allowed to use your personally identifiable information for purposes of providing these services.
We may also collect certain personal information which our users divulge about other people, such as referrals or gift purchases. Again, this information is used only to process your order and provide the best possible service for our customers.
Scientific Skin LLC does not actively market to children, and we never knowingly ask a child under 13 to divulge personal information.
Our website may use Google Analytics and or other providers to generate statistics. This information is used by us to evaluate site traffic and browsing patterns. We use this information to help make our website more user-friendly for our visitors. It is never associated with individually identifiable information that would reveal anything personal about a visitor.
Our website employs cookies. A cookie is a small text file that our server places on a user’s computer hard drive to be a unique identifier. These cookies enable Scientific Skin LLC to track usage patterns only and do not collect personally identifiable information.
As a service to our users, scientificskin.com may feature message boards, chat rooms and other public forums where users with similar interests can share information and support one another or where users can post questions for others to answer. We may also offer online discussions moderated by others. Any information shared, including personally identifiable information, that you reveal in a chat room, message board, or online discussion is by design open to the public and is not a private, secured service. You should think carefully before disclosing any personally identifiable information in any public forum. What you have written may be seen, disclosed to or collected by third parties and may be used by others in ways we are unable to control or predict, including to contact you for unauthorized purposes. As with any public forum on any website, this information may also appear in third party search engines like Google, Yahoo, MSN, etc.
Scientific Skin LLC has certain security measures in place to protect user information however please be advised that Scientific Skin LLC cannot guaranty that such security measures will be successful all of the time.
If you have a complaint or problem, please send us an email. We will forward your complaint or problem to the appropriate internal scientificskin.com department for a response or resolution. We try to answer every email within 48 business hours, but may not always be able to do so. If you want to (1) delete personal information from our system, (2) update personal information that you have provided to us or (3) change your preferences with respect to marketing contacts or other activities, you can send us an email, a letter or call the number below:
Scientific Skin LLC
Attn: Customer Service
1500 N. Dixie Highway
West Palm Beach, FL 33401